Payment Policy

1.Payment methods

Online payments are processed by PhonePe’s payment gateway. Depending on what is available at checkout, you can pay by:

• UPI (through PhonePe or any other UPI app);
• debit and credit cards;
• net banking; and
• supported digital wallets.

The methods shown at checkout are the ones available for your order. Cash on delivery is offered only if it appears at checkout. In store, you can pay at the counter using the methods displayed there.

2.Currency, prices and taxes

All prices are in Indian rupees (INR) and include applicable taxes such as GST unless shown otherwise. Delivery charges, if any, are shown separately at checkout. You pay the total shown on the final payment page.

3.When you pay

Online orders are paid in full at checkout. Your order is confirmed once the payment succeeds and we send you a confirmation. If the payment is still pending, please wait for the final status before paying again.

4.Payment security

• You enter payment details on the secure page of our payment gateway, over an encrypted connection. They are not entered on our website.
• We do not receive or store your card number, CVV, UPI PIN, net-banking credentials or OTP.
• We will never ask for your PIN, CVV or OTP by phone, WhatsApp or email. Do not share them with anyone, including someone who says they are from NatureBasket.
• If you notice a suspicious payment request in our name, please report it to contact@naturebasketcbe.in or 99434 22755.

5.Failed payments and money debited without an order

Sometimes money is debited but the order isn’t confirmed, for example because of a network or bank issue. If this happens:

1. Don’t pay again straight away. Wait a few minutes and check for our order confirmation.
2. If there is none, the amount is normally reversed to your account automatically, usually within 5–7 business days.
3. If it hasn’t been reversed after that, email order@naturebasketcbe.in with the date, amount and the transaction ID or UTR (a screenshot helps). We will trace it with the payment gateway and refund it.

6.Duplicate payments

If you are charged more than once for the same order, tell us with the transaction details. We will refund the extra amount to your original payment method.

7.Declined payments

Banks and payment apps can decline a payment for reasons such as insufficient balance, transaction limits, a wrong OTP or a network problem. Please try again or use another method. Charges levied by your bank or card issuer are outside our control.

8.Refunds

Refunds are made only to the original payment method. Timelines are in our Refund & Cancellation Policy.

9.Pricing errors

If a product is listed at a clearly wrong price, we may cancel the order and refund your payment in full, even after payment.

10.Invoices

We issue an invoice for every order. If you need a GST invoice with your business GSTIN, please tell us when you place the order.

11.Payment disputes

If you have a problem with a payment, please contact us first at order@naturebasketcbe.in so we can fix it quickly. If you raise a dispute with your bank, we will cooperate with the payment gateway and the bank in resolving it.

12.Contact

Call or WhatsApp 99434 22755 (7am – 9pm) or email order@naturebasketcbe.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.