In short
- Cancel before your order is packed for a full refund.
- Once packed, prepared or out for delivery, an order can't be cancelled. If something is wrong with it, see the Return & Replacement Policy.
- Refunds go back to the original payment method, typically within 1–7 business days depending on how you paid.
- If we cancel your order, you get a full refund.
1.If you want to cancel an order
Whether you can cancel depends on how far along your order is:
| Order stage | Can you cancel? | Refund |
|---|---|---|
| Placed, not yet being packed | Yes | Full refund, including delivery charges |
| Grocery and produce being packed | Only if we can still stop the packing | Full refund if we accept the cancellation |
| Cafe items being prepared | No | Not refundable, as freshly made food can’t be resold |
| Out for delivery or delivered | No | See the Return & Replacement Policy if there is a problem |
2.How to cancel
Speed matters, so the quickest way is to call or WhatsApp 99434 22755 (7am – 9pm) with your order number. You can also email order@naturebasketcbe.in. Your order is cancelled only once we confirm it to you.
3.If we cancel your order
We may cancel an order, in full or in part, if an item is out of stock or not up to our quality standard, the address is outside our delivery area, we cannot reach you to confirm the order, a price was shown wrongly, or we suspect fraud. In these cases you receive a full refund for the affected items, and for delivery charges if the whole order is cancelled. We will tell you as soon as we know.
4.Missing or unavailable items
If an item is left out because it is unavailable, we refund its value. If an item is missing from your delivery, tell us within 24 hours and we will refund it or send it with your next delivery, as you prefer.
5.How refunds are paid and how long they take
Refunds are always paid to the original payment method you used. We start every approved refund within 3 business days. After that, the time it takes to reach you depends on your bank or payment app:
| Paid with | Usual time to reach you |
|---|---|
| UPI or wallet | 1–5 business days |
| Debit or credit card | 5–7 business days |
| Net banking | 5–7 business days |
These are typical times. Some banks take longer, and business days exclude Sundays and bank holidays.
6.Failed and duplicate payments
If money left your account but no order was confirmed, or you were charged twice for one order, it is refunded to your original payment method. Failed transactions are usually reversed automatically within 5–7 business days under RBI rules. See our Payment Policy for what to do if it has not arrived.
7.If your refund hasn't arrived
First check your bank statement, since refunds sometimes appear as a separate credit. If it has been longer than the time above, email order@naturebasketcbe.in with your order number, the payment date and amount, and the transaction ID or UTR. We will trace it with our payment gateway and share the bank reference number so you can follow it up with your bank.
8.What we can't refund
- Cafe food and juice that has already been prepared, unless it is unsafe, wrong or not as described.
- Orders we could not deliver because the address was wrong, or the customer was unreachable or refused the order. See our Shipping & Delivery Policy.
- Change of mind after an order has been packed or dispatched.
- Delivery charges on an order that was delivered successfully.
9.Questions
Call or WhatsApp 99434 22755, or email order@naturebasketcbe.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.