In short
- Same-day delivery for orders placed before 4pm.
- We deliver in Coimbatore. Enter your PIN code at checkout to check your area.
- Quick delivery is available only for selected products and within selected delivery areas.
- Delivery charges, if any, are shown before you pay. No hidden fees.
- Please be reachable by phone at delivery time. Perishable orders can't be re-delivered once they fail.
1.Where we deliver
We deliver in Coimbatore, including Neelambur and nearby areas. Our ordering site checks your PIN code at checkout and tells you whether we can deliver to you. If your area isn’t covered, please call 99434 22755 and we will tell you what is possible. We do not currently ship outside our local delivery area or outside India.
Quick delivery is available only for the products we have selected for it and within the delivery areas we currently serve. Not every product is eligible, and not every address is covered. Eligible products and serviceable areas are shown at checkout and may change without notice. If your cart contains items or an address that does not qualify for quick delivery, we may offer standard delivery instead, ask you to change the order, or cancel the affected items and refund their value.
2.Delivery timings and cut-off
- Orders placed before 4pm are delivered the same day, subject to stock and location.
- Orders placed after 4pm are delivered the next day.
- Deliveries are made during our store hours, 7am – 9pm.
- Cafe orders are prepared fresh, so the estimated time shown at checkout applies.
Delivery times are estimates. Heavy rain, traffic, festival demand, stock issues and other things outside our control can cause delays. If we expect a significant delay we will let you know.
3.Delivery charges
Any delivery charge, and any minimum order value or free-delivery threshold, is shown at checkout before you pay. It may depend on your location and order value. The total you see at checkout is the total you pay, with no charges added at the door.
4.Order updates
We confirm your order by SMS, WhatsApp or email after payment, and the delivery person may call you before arriving. Please make sure the phone number and address you enter are correct and that you can be reached.
5.When your order arrives
Someone should be available to receive the order. Please check the items on arrival, especially fresh produce, dairy and cafe items. If something is damaged, missing or not as ordered, tell the delivery person or contact us within the time limits in our Return & Replacement Policy. Please refrigerate chilled items promptly.
6.If a delivery can't be completed
If we can’t reach you or find the address, our delivery person will call you and wait a reasonable time. If the delivery still can’t be completed:
- Because of the customer (wrong or incomplete address, phone unreachable, nobody available or order refused): fresh and cafe items can’t be resold, so the order is not refundable. We will try to help you reschedule if you contact us before the order is dispatched.
- Because of us (we could not deliver or the order was too late): we will re-deliver at no extra cost or refund you in full, as you choose.
7.Store pickup
You can collect an order from our store instead of having it delivered. Call or WhatsApp 99434 22755 and we will keep it ready. Our store is at 549, Neelambur, Coimbatore, Tamil Nadu – 641062 and is open 7am – 9pm, all week.
8.Risk and ownership
Goods become yours, and are at your risk, once they are handed to you or to a person at your address who accepts them on your behalf.
9.Delivery questions
Call or WhatsApp 99434 22755 or email order@naturebasketcbe.in. Quote your order number for a faster answer.