Privacy Policy

1.Who we are and what this covers

NatureBasket (“we”, “us”, “our”) is a fresh produce, grocery and cafe business at 549, Neelambur, Coimbatore, Tamil Nadu – 641062. This policy applies to personal information we collect through our website (naturebasketcbe.in), our online ordering site (cart.naturebasketcbe.in), by phone, WhatsApp and email, and at our store.

We follow the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023. By using our website or placing an order you agree to this policy.

2.Information we collect

What you give us

• Your name, mobile number and email address.
• Delivery address, PIN code, landmarks and delivery instructions.
• Your order details, such as items, quantities, substitutions and special requests.
• Messages you send us by phone, WhatsApp, email or our contact form, including complaints and feedback.

Payment information

When you pay online, you enter your payment details on the secure payment page of our payment gateway, PhonePe, not on our website. We receive only the outcome of the payment: the status, amount, transaction reference and the type of method used (for example UPI or card). We do not receive or store your full card number, CVV, UPI PIN, net-banking credentials or OTP.

What we collect automatically

• Device and browser type, IP address, pages viewed and the time of your visit.
• Cookies and similar technologies, described in section 6.

3.How we use your information

We use your information only for the purposes below, either because you have given consent or because the law allows it (for example, to complete a purchase you asked for or to meet a legal obligation).

• To accept, prepare, deliver and confirm your orders.
• To contact you about your order, such as a delivery call, an unavailable item or a substitution.
• To verify payments, process refunds and detect fraud or misuse.
• To answer questions, handle complaints and provide support.
• To keep records and issue invoices as required by tax and accounting laws.
• To improve our website, product range and service.
• To send offers or updates, but only if you have agreed to receive them. You can opt out at any time.

4.Who we share it with

We share personal information only where it is needed to serve you, and only the part that is needed:

• Delivery staff and partners: your name, phone number, address and order contents, so your order reaches you.
• Payment gateway and banks: PhonePe and the banks and payment networks involved in your payment, to process payments and refunds.
• Service providers: website hosting, messaging and email tools that help us run the business. They may use your data only to provide their service to us.
• Authorities: courts, regulators or law enforcement, where the law requires us to disclose information.
• Professional advisers: accountants, auditors and legal advisers, under confidentiality.

We do not sell or rent your personal information to anyone. If our business is ever transferred, your information may move to the new owner, who must continue to protect it under this policy.

5.Payment security

Online payments are processed by PhonePe’s payment gateway over encrypted connections. We will never ask you for your card PIN, CVV, UPI PIN or an OTP, whether by phone, WhatsApp or email. If someone claiming to be from NatureBasket asks for these, do not share them and please tell us straight away. See our Payment Policy for more.

6.Cookies and similar technologies

Cookies are small files stored on your device. We use essential cookies to keep your cart and session working, and may use basic analytics to understand how many people visit and which pages are useful. You can block or delete cookies in your browser settings, but parts of the ordering site may not work without the essential ones.

7.How long we keep your information

We keep your information for as long as it is needed for the purposes above, including handling any complaint or dispute. Invoices and transaction records are kept for the period required by tax and accounting laws. When information is no longer needed, we delete it or make it anonymous.

8.How we protect it

We use reasonable technical and organisational safeguards, including encrypted connections, restricted access to customer records and secure storage. No system is completely secure, so we cannot guarantee absolute security, but we will act promptly and inform you and the authorities where the law requires if a breach affects your data.

9.Your rights and choices

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Ask for a summary of the personal data we hold about you and how it is used.
• Ask us to correct inaccurate or incomplete data.
• Ask us to erase your data, unless we must keep it by law (for example, invoices).
• Withdraw your consent at any time. This does not affect processing already done, and we may then be unable to fulfil new orders.
• Nominate another person to exercise your rights if you die or become unable to do so.
• Have your grievance heard and resolved (see section 13).

To use any of these rights, email contact@naturebasketcbe.in from the address linked to your order, or call 99434 22755. We may ask you to confirm your identity, and we aim to respond within 30 days.

10.Children

Our online ordering is meant for adults. We do not knowingly collect personal data from anyone under 18 without a parent or guardian’s consent. If you believe a child has given us data, contact us and we will delete it.

11.Third-party links and services

Our website may link to other sites, including our ordering site at cart.naturebasketcbe.in and our payment gateway. These have their own privacy practices, and we encourage you to read them. We are not responsible for content or practices on sites we do not operate.

12.Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows the latest version. If a change is significant, we will tell you on our website or by message.

13.Grievance Officer and contact

If you have a concern about how we handle your information, please write to our Grievance Officer:

Grievance Officer, NatureBasket
549, Neelambur, Coimbatore, Tamil Nadu – 641062
Email: contact@naturebasketcbe.in
Phone: 99434 22755 (7am – 9pm, all week)

We acknowledge complaints within 48 hours and aim to resolve them within one month. If you are not satisfied, you may approach the Data Protection Board of India as provided under the Digital Personal Data Protection Act, 2023.