In short
- Report fresh produce within 24 hours of delivery, and packaged items within 48 hours.
- Send a clear photo and your order number. It's the fastest way to sort it out.
- We replace the item or refund you, whichever you prefer, subject to stock.
- Natural variation in size, colour or shape isn't a defect.
1.What you can report
- Items that are spoiled, damaged, crushed or not fresh on arrival.
- Items that are wrong, missing or short of the weight or quantity ordered.
- Packaged items that are expired, near expiry on delivery, leaking or with a broken seal.
- Cafe food or juice that is wrong, incomplete or not as described.
2.Time limits
| Category | Report within | Condition |
|---|---|---|
| Fresh fruit and vegetables | 24 hours of delivery | Photo required. Ideally tell us at the door. |
| Dairy, bakery and chilled items | 24 hours of delivery | Kept refrigerated, with packaging retained. |
| Packaged grocery | 48 hours of delivery | Unopened with seal and label intact, unless defective, damaged or expired. |
| Cafe food and juice | 2 hours of delivery | Do not discard the item. Photo required. |
For purchases made in store, bring the item and your bill to the store within the same time limits.
3.How to raise a request
- Call or WhatsApp 99434 22755, or email order@naturebasketcbe.in.
- Give your order number, the item concerned and a clear photo or short video showing the problem.
- We review it, usually within one business day, and may ask a follow-up question.
- Once approved, we replace the item or refund you, as you prefer. For packaged goods we may collect the item or ask you to bring it to the store. For low-value perishable items we may not need it returned.
4.Replacements
Replacements are free of charge and subject to stock. We aim to deliver them the same day or on the next delivery. If the item is unavailable, we will refund you instead. One replacement is offered per item.
5.Refunds on approved requests
Approved refunds are paid to your original payment method within the timelines in our Refund & Cancellation Policy.
6.What isn't eligible
- Natural differences in size, colour, shape or ripeness that are normal for fresh produce.
- Change of mind, or taste preference, on perishable and cafe items.
- Items damaged or spoiled after delivery because of improper storage.
- Opened or used packaged items, unless they were defective, damaged or expired.
- Cut or specially prepared items made to your request, unless there was a quality or safety problem.
- Requests made after the time limits above.
7.Food safety concerns
If you think a food item is unsafe, stop eating it. Keep the item and packaging and call 99434 22755 right away. We take these reports seriously, will look into them the same day, and will refund or replace the item.
8.Questions
Call or WhatsApp 99434 22755 (7am – 9pm) or email order@naturebasketcbe.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.